I am so impressed with the helpfulness of the staff, from the very first phone call through picking up my car after they fixed it!! I will happily drive across the county to have them service my vehicles!!

We had a big transmission repair on our Jeep Cherokee last year, and Chris from Harrell Automotive walked with us through the whole process of finding a difficult to source part, getting it shipped in and installed as quickly as possible. Very communicative through that whole process. Chris also took great care of us with a recent tire patch & oil change, getting us in and out in just a few hours. He is a true professional, and Harrell's is where we will go for any and all of our repair needs!

My partner and I were in Erie on a mini vacation when the starter on our car died. Being from out of town, we had no idea where to have our car towed. We needed it done asap, but didn’t want to be charged an inflated cost due to our predicament. Two different people from the hotel, as well as the tow truck driver, recommended Harrells. Beginning with a few conversations we had with them on the phone to get an estimate, to having our car towed there and the work completed in one day- We couldn’t have been more pleased! They were empathetic, patient, friendly and professional. With my partner being a mechanic himself, he had a rough idea about an approximate cost. Harrells were right in line with what we expected to pay at our local garage. Special shout outs to Chris, Matt and Drew!! We would highly recommend Harrell’s Automotive!

Only went in to get a code looked at and they did a full look over and found my problem for free. Waiting room is a great place to sit and hangout while it was getting looked at too.

We were leaving Erie after spending a few days there when our truck overheated. We were pulling our travel trailer as well. I looked up Harrel Automotive on the internet and called. Matt got us in as soon as we got there. Turned out we needed a new radiator, so would need to spend another night. They helped us find a spot for our camper so we could spend the night in it instead of staying in a motel. Matt's customer service exceeded all expectations, and they had us back on the road the next morning. The entire team took great care of us.

If I could give 10 stars I would. Long story short I brought in my 2006 Scion xB, (VERY uncommon car with uncommon parts), because it randomly decided to blow a spark plug and destroy my ignition coil at the same time. The issue was that the threads where the spark plug screws in were stripped so the spark plug wasn't actually screwing in. I called probably 15 mechanics in Meadville (where I lived before moving recently). Most were pretty rude because I asked if they could get it done the same day and they were acting like it was a stupid question, but it was imperative that I got it done that day as I was moving into a new apartment and NEEDED my car. I started calling mechanics in Erie because I was desperate, and after again, being treated like I was crazy, I came across Harrell Automotive. I almost didn't call and gave up, but I tried my luck and Matt was the absolute best. I CANNOT say enough good things about him. Matt totally worked with me, and when I explained my situation, he said absolutely he would look at it today but he couldn't promise it would be fixed today. That was good enough for me considering everywhere else I called basically told me to kick rocks and he was so polite. I got nothing but honesty from this place. Matt told me that he would look at my car, and he wouldn't do any repairs without asking me first because there was a 50/50 chance this could be a moderately priced repair, or a repair priced more than the car was worth. He must've called 3 different times that day to keep me informed and give me updates so I wasn't left wondering, and treated me like I was his only customer that day. 3 hours later after I dropped my car off, he calls me to tell me my car is fixed and I am free to pick it up. $500 repair, perfectly reasonable, AND done in hours, perfectly no less. In conclusion, this place just earned themselves a lifelong customer, and I have never in my life had a better experience with a mechanic, and possibly with customer service as a whole. I cannot overstate this, if your car has an issue, this is the place to go. They won't try to get you to spend more money on repairs you don't need, and they will make sure you stay informed and taken care of.

I was treated with utmost respect and thoroughly informed by Matt Mitchell on the Work & Pricing. Parts are expensive thanks to tariffs the garage and technicians have nothing to do with that. Personally if anyone feels they know so much about vehicles and didn't like the work maybe you should open your own garage PERIOD

Got me in on a busy day for my car inspection. Got my car back same day as well. Prices reasonable. Can't ask for a better place to get a car done.

Great Family owned business and very thorough. Matt's customer service is absolutely wonderful! We take all 3 of our vehicles there.

brought my vehicle in for inspection and oil change. ended up needing brake pads and rotors. I am a student so didn't have much wiggle room in terms of time. Chris was spectacular and made sure the vehicle was done in time so I wasn't late and did not miss class.

I was in a great bind. Was on my way to a week end drag race in Ohio with a 25K# dragster trailer, when the 6.7 Ford Power Stroke diesel threw a rod. The engine was toasted and was stuck on the shoulder of the NYS Thruway. Once on the AAA flatbed the first 2 shops we stopped at told us that they didn’t do any work on diesel trucks. The 3rd stop was Harrell Automotive. They were super accommodating, evaluated the problem and provided an estimate to replace the engine. They even let me leave my trailer in their yard while the repairs were made. This was not your typical engine swap, as the truck cab had to be removed to facilitate the replacement. It was naturally expensive but the charges were very reasonable. They had it back to me in a week. Highly recommended A+

They did my breaks 🙂‍↕️

I’ve never been in better hands. Drew is an awesome tech, he helped with all the problems I had on my car and was very detailed about what’s going to happen next with an easy price range. Come to Harrold’s automotive and you won’t be disappointed!

Thank you for getting us in so quickly. The work was exceptional and the staff was very helpful. The staff kept me informed of the work being completed throughout the day. Also a huge thanks to Mark for taking the time to get me back to the campground rather than sitting in the garage all day. I would highly recommend your garage to others.

They were able to get me in last minute and did an amazing job! This is my first time here and would definitely recommend over any other.

Great place to bring your vehicle. They got me in same day I was having issues. Great price too. I'm a very satisfied customer.

I have brought several Volvos to Harrell’s and will continue to go back for service. They are professional, always get my cars in quickly and are competitively priced.

Fantastic, I was two hours from home in Erie, Pennsylvania when my alternator died. These guys were able to get me in and back on the road in About five hours from the time I first called. I think that’s really good.

We were in the process of mivung to NC and my hydraulic clutch failed. They went above and beyond in helping us out to get it repaired. They were able to fit us in between the services they had already scheduled for the week. I really can't say enough about their service and the ability to adapt to our issues. I hope to find a auto service center just like theirs in NC. Great team they have.

I just want to say thank you to everyone that helped me and was there for me thank you thank you thank you before yesterday and yesterday thank you from the bottom of my heart thank you Matt and Ashley the team God bless you all thank you

A couple of weeks ago my Equinox required an oil change and yearly inspection. As with previous experiences at Harrell Automotive , I was informed of what was needed for my vehicle, my questions answered and notified of progress of work being done. I am confident of the skills, knowledge and experience of those working on my vehicle. I am treated with respect from the moment I arrive until the time my keys are handed back to me. I am confident of recommending Harrell’s to others knowing they will receive the same excellent experience. Thank you to all involved.

We are from NY and we're passing through Erie for the beginning of a 3 week camping trip. We stopped for gas I Erie, and I noticed some oily substance was all over the frame of our trailer, and the rear wheels. Finally traced it to the transmission. We had a transmission service done before we left, and the mechanic had broken a bolt, but said he had it fixed. Harrell worked hard to get us in and out as quickly as possible. Turns a out "our mechanic" not only didn't fix the broken bolt, he broke an easy out off in the transmission. If you don't know what an easy out is, a broken one is not an easy repair. Harrison's was wonderful throughout the entire process, cheaper than "our mechanic", and got the job done quickly and got us back on the road! They did everything they could to make a bad situation comfortable, very glad we found them.

TJ was awesome!! Didn’t get the news we wanted but got some really good advice from Chris and TJ. They were very honest and caring. Highly recommend them!

TJ is the man! Great personality, attitude, and most importantly…HONEST. Thank you TJ.

Awesome place! I have a 2007 Winnebago View with a Mercedes Sprinter Diesel engine in it. Very few mechanics will even touch it. It was losing power going up hills. Herrell diagnosed the problem and fixed it. Now it's running better than when I bought it five years ago. Great customer service–great service all around! Highly recommend.